Shipping policy

Shipping & Pre-Order Policy

Last updated: September 30, 2026

Thank you for shopping with NailedbyAleyy. This policy applies to shipping, delivery, and pre-orders placed through nailedbyaleyy.com.

Order Processing

Orders are processed after payment has been confirmed. Processing time is separate from the carrier’s estimated delivery time.

Applicable processing and shipping estimates will be provided at checkout, in the product listing, or in your order confirmation. Holidays, promotions, and periods of high order volume may affect processing times.

If we cannot ship within the promised timeframe, we will notify you and provide the option to accept the delay or cancel the unshipped portion of your order for a refund, as required by applicable law.

Pre-Orders

Pre-order items are products available for purchase before they are ready to ship. These items will be clearly identified in their product listings.

Payment is collected in full at checkout. Purchasing a pre-order reserves your item but does not mean it is available for immediate shipment.

The estimated shipping date or timeframe will be provided in the product listing. This estimate refers to when the item is expected to ship, rather than when it will arrive.

Production schedules, supplier availability, and transportation delays may affect estimated shipping dates. If we cannot meet the stated timeframe, we will contact you with an updated estimate and provide the option to accept the delay or cancel the unshipped pre-order items for a refund, as required by applicable law.

If we cannot fulfill your pre-order, we will refund the amount paid for the unfulfilled items, including applicable taxes and shipping charges.

Orders Containing Pre-Order & In-Stock Items

Unless otherwise stated in the product listing or offered at checkout, orders containing both pre-order and in-stock items will ship together once all items are available.

To receive in-stock items sooner, please place a separate order for those products. Separate orders are subject to their own shipping charges.

Shipping Rates & Availability

Available shipping destinations, shipping methods, and charges are displayed at checkout. Shipping rates may vary based on your location, order weight, and selected shipping method.

Please review your shipping details and total charges before completing your purchase.

Shipping Confirmation & Tracking

When tracking is available, a shipping confirmation will be sent to the email address provided at checkout. Tracking information may take time to update after a shipping label has been created.

A pre-order confirmation acknowledges your purchase and does not indicate that your order has shipped.

Delivery Estimates & Delays

Delivery dates are estimates unless a shipping service is expressly identified as guaranteed. Carrier delays, severe weather, holidays, and other circumstances may affect delivery times.

If your shipment appears delayed or tracking has stopped updating, please contact nailedbyaleyy@gmail.com with your order number so we can assist.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, or unit number.

If you notice an address error or need to update the address for a pending pre-order, email nailedbyaleyy@gmail.compromptly. Address changes are not guaranteed once an order has entered fulfillment or shipped.

If an order is returned because of an incorrect address supplied by the customer, any additional shipping charges required for reshipment will be communicated before the order is resent.

Packages Marked as Delivered

If tracking indicates that your package was delivered but you have not received it, please check your delivery location, surrounding areas, household members, and building office, if applicable.

Contact the carrier for additional delivery information and notify us at nailedbyaleyy@gmail.com. We will review the available information and assist with an appropriate resolution.

Damaged, Incorrect, or Incomplete Orders

Please inspect your order upon delivery. If an item arrives damaged, is defective, is incorrect, or is missing, notify us at nailedbyaleyy@gmail.com within 24 hours of delivery.

Include your order number, a description of the issue, and clear photographs of the products and shipping packaging. Please retain all items and packaging until your claim has been resolved.

This notification period does not limit any rights or remedies available under applicable law.

All Sales Are Final

All sales are final, including pre-orders and discounted merchandise. We do not accept returns, exchanges, cancellations, or refunds for change of mind, personal preference, or incorrect product selection. No exceptions will be made for these reasons.

This policy does not affect remedies for defective, damaged, or incorrect items described in our Return & Refund Policy, or any cancellation or refund rights required by applicable law.

Contact Information

For shipping questions, pre-order updates, or assistance with an order, please contact:

NailedbyAleyy
Website: nailedbyaleyy.com
Email: nailedbyaleyy@gmail.com

Please include your order number and a description of your inquiry.